Manager I, Sales Development (Remote)

About the role

ServiceTitan is looking for a Manager I, Sales Development to shape and implement its outbound sales strategy. The role focuses on the outbound Sales Development Representative (SDR) team, working closely with leadership to build the best SDR team in the country. It is remote and open to candidates across Canada.

Key responsibilities

• Manage SDRs on objectives and performance achievement
• Monitor lead processes, metrics and catalyse pipeline creation
• Shape and implement SDR strategy and processes, and coach SDRs on best practices
• Serve as a mentor and report to senior management on operational and financial KPIs
• Motivate, incentivize and recognize team members
• Recruit, interview and onboard new team members, and run weekly 1X1s with each SDR
• Evaluate new technologies and programs to drive performance

Required profile

• Direct experience as an SDR/BDR and team lead or team management experience
• Strong preference for 2+ years of SDR management experience
• Outbound cold-calling experience, not just inbound lead handling
• Track record of managing a high-performing inside sales team
• Understanding of outbound pipeline generation processes

Required skills

• Proficiency with Salesforce.com (a must)
• Experience with Salesloft and the associated tech stack is strongly preferred
• Analytical mindset, strong communication and presentation skills, and emotional intelligence

What we offer

• Expected compensation of $123,300 CAD for candidates residing in Canada, with a variable commission plan and equity
• Flexible time off, learning and development, and a leadership training program
• Company-paid medical, dental and vision, RSP match, and employee assistance program
• Parental leave, adoption reimbursement, and financial planning tools