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Junior User Support Engineer (Hybrid, Toronto)

AutoTrader.ca · Toronto

Hybrid Junior 🇬🇧 English
Windows macOS Microsoft 365 Zoom Active Directory Okta

Description du poste

About the role

Join the IT team at TRADER as a Junior User Support Engineer on a 6‑month contract. You will provide friendly technical assistance to internal employees while building hands‑on experience with Windows, macOS, and cloud collaboration tools.

Key responsibilities

  • Deliver responsive technical support to end users onsite and remotely.
  • Assist with IT incidents, service requests, and user inquiries.
  • Set up, configure, and maintain Windows and macOS laptops, mobile devices, and applications.
  • Manage and prioritize support tickets within defined service levels.
  • Document issues, solutions, and updates in the service management system.
  • Collaborate with IT team members to resolve escalated issues.
  • Support onboarding and off‑boarding activities, including device setup and account access.
  • Follow IT security policies and contribute to support documentation.

Required profile

  • Currently pursuing or recently completed a diploma/degree in Computer Science, IT, or a related field.
  • Basic familiarity with Windows and/or macOS environments.
  • Foundational understanding of computer hardware and mobile devices.
  • Interest in learning Active Directory, Okta, and emerging AI tools.
  • Strong communication, customer‑service mindset, and eagerness to learn.

Required skills

  • Windows operating system
  • macOS operating system
  • Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)
  • Zoom collaboration tool
  • Active Directory (interest)
  • Okta (interest)

What we offer

  • Hands‑on IT experience in a supportive, collaborative environment.
  • Opportunity to develop practical technical and customer‑service skills.
  • Exposure to AI tools and automation ideas within IT operations.

Questions fréquentes

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