IT Support & Systems Administrator (Remote)

About the role

Langford Staffing is hiring a remote IT Support & Systems Administrator to support more than 100 remote users across several technology-enabled and service-based companies. The role covers employee access, account administration, technical support, phone systems, software permissions, security controls and IT documentation. It is a hands-on position for someone who can work independently, solve technical problems and protect company systems, working during Eastern Time business hours.

Key responsibilities

• Create email accounts, system credentials and permissions for new hires, and remove access immediately when employees or contractors leave.
• Administer Google Workspace, Outlook, Zoho, Zoho Vault, proprietary CRM systems, RingCentral and other business applications.
• Configure RingCentral users, extensions, call queues, routing and IVR systems.
• Troubleshoot access, email, software, phone and connectivity problems, and assign CRM permissions by role.
• Enforce MFA, password and access-control requirements, review access regularly and block access on credible security risk.
• Maintain records of accounts, permissions, licences and access changes, and manage software licences with external providers.
• Create and maintain IT, onboarding, offboarding, access-control and cybersecurity procedures, and train HR team members on them.
• Monitor systems, investigate suspicious activity and recommend improvements to security and reliability.
• Provide emergency support outside regular hours for security incidents, urgent access removal, outages or major phone-system failures.

Required profile

• At least three years of experience in IT support, systems administration, help desk or a similar technical role.
• Experience supporting at least 50 users; 100+ remote users preferred.
• Hands-on experience with user accounts, permissions, onboarding and offboarding.
• Strong troubleshooting skills and ability to explain technical procedures to non-technical staff.
• Ability to work independently, prioritize urgent issues and communicate risks directly to the CEO.
• Diploma, degree or recognized certification in IT, systems administration, networking or cybersecurity preferred.
• Availability during Eastern Time business hours and for emergencies.

Required skills

• Google Workspace and Microsoft Outlook administration
• Business phone or VoIP systems; RingCentral experience strongly preferred
• CRM permissions and business applications
• MFA, password security, access control and incident response
• Password-management systems; Zoho Vault is an asset
• Technical documentation and licence management

Remote technology requirements: computer with at least 16 GB RAM, dual monitors, reliable internet of at least 100 Mbps, backup internet or reliable power, webcam, noise-cancelling headset, private workspace and a secure, password-protected computer. Applications are made by sending a résumé; short video interviews and possible technical tests may follow.