IT Support Specialist – Toronto

About the role

Guidepoint is looking for a motivated early‑career IT professional to provide tier‑1 technical support and help coordinate key IT initiatives across a global, fast‑paced environment. The role is based onsite in our Toronto office and focuses on delivering a positive technology experience for employees.

Key responsibilities

• Provide tier‑1 support for hardware, software and mobile devices to onsite and remote staff worldwide.
• Troubleshoot Windows, macOS and Microsoft 365 issues and manage tickets through the help‑desk system.
• Configure, deploy and replace laptops for new hires and hardware upgrades.
• Support employee onboarding and offboarding, including access and asset management.
• Maintain IT asset inventory, assist with procurement, and keep documentation up to date.
• Coordinate with vendors for equipment orders, repairs and shipping.
• Assist with small IT projects, operational initiatives and basic user training.

Required profile

• Bachelor’s degree in IT, Computer Science or related field (or equivalent training).
• 1‑3 years of hands‑on technical support experience.
• Strong troubleshooting, problem‑solving and communication skills.
• Highly organized with the ability to manage multiple priorities.

Required skills

• Windows and macOS operating systems.
• Microsoft 365 suite (Outlook, Teams, OneDrive, etc.).
• Ticketing systems such as Freshservice, Jira or ServiceNow.
• Active Directory / Entra ID.
• Device imaging or endpoint management tools.
• Networking fundamentals (LAN, WAN, TCP/IP, DHCP, DNS, Wi‑Fi, VPN).
• IT certifications (CompTIA A+, Google IT Support) – nice to have.

What we offer

• Annual base salary range $50,000‑$65,000 CAD.
• Eligibility for an annual discretionary performance bonus.
• Paid time off and a comprehensive benefits plan.
• Company RRSP match.
• Development opportunities via LinkedIn Learning.