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Cette offre a expire le 19/07/2026. Elle n'accepte plus de candidatures.
IT Support Specialist
MANDY'S · Montréal
Description du poste
About the role
Mandy's is expanding its restaurant network across Canada and needs a dedicated IT Support Specialist to keep 17 locations running smoothly. You will own field technical support, hardware provisioning, and menu‑management across all digital and physical sales channels.
Key responsibilities
- Resolve L1/L2 technical issues on restaurant hardware, POS systems, and network infrastructure to ensure 24/7 uptime.
- Execute real‑time menu, pricing, and promotional updates across digital platforms and in‑store POS.
- Audit and maintain accurate operating hours, location details, and schedule information on internal and third‑party delivery apps.
- Manage the full lifecycle of corporate and restaurant hardware, from rapid setup to secure decommissioning.
- Administer the internal IT ticketing system, track trends, and ensure data integrity.
- Select troubleshooting steps, escalation paths, and validate final ticket closure.
- Coordinate third‑party field technicians or ISPs for on‑site interventions when required.
Required profile
- 5+ years of experience in IT support.
Required skills
- POS systems troubleshooting
- Network infrastructure management
- Hardware troubleshooting and provisioning
- Ticketing system administration
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MANDY'S
Montréal