IT Service Desk Technician – Full‑time Support Staff

About the role

Lambton College is seeking a full‑time IT Service Desk Technician to provide first‑level technical support to its campus community. Working 35 hours per week on‑site, you will be the primary point of contact for hardware, software, network, and account issues, ensuring smooth daily operations.

Key responsibilities

• Receive and log all support requests in the department’s ticketing system.
• Manage the incoming ticket queue, resolve issues, assign tickets, and flag high‑priority outages or security incidents.
• Create, maintain, and troubleshoot user accounts across all college systems, performing regular security audits.
• Assist users in understanding and resolving software and hardware problems, promoting computer literacy.
• Support multimedia equipment (laptops, projectors, cameras, mobile devices) for campus events.
• Coordinate with external vendors for purchase, return, replacement, or refund of defective products.
• Participate in the setup and deployment of IT equipment such as laptops and peripherals.

Required profile

• Strong customer‑service orientation with the ability to communicate technical concepts clearly.
• Attention to detail for security audits and documentation.
• Ability to work independently while managing multiple tickets.

Required skills

• Ticketing system operation
• User account management (e.g., Active Directory)
• Security auditing
• Hardware and software troubleshooting
• Multimedia equipment support

What we offer

• Competitive hourly wage of $32.10 CAD
• Opportunities for professional growth within a vibrant college environment
• Engagement with a supportive IT team and modern campus technology