IT Service Delivery Manager

About the role

The IT Service Delivery Manager will lead the sustainment and continuous improvement of technology solutions for the UBC Sauder School of Business. Reporting to the Assistant Dean of Information Technology & Analytics, this role ensures reliable, innovative IT services that support academic and operational excellence.

Key responsibilities

• Manage technical staff and coordinate day‑to‑day service delivery operations.
• Develop and execute operational plans for IT solutions.
• Maintain and enhance technology platforms used by faculty, staff, and students.
• Foster collaborative relationships with the Office of the CIO, UBC Information Technology, and external vendors.
• Monitor service performance, resolve incidents, and drive continuous improvement.

Required profile

• Proven experience in managing IT service delivery or operations teams.
• Strong understanding of university or large‑scale organizational IT environments.
• Excellent communication and stakeholder‑management skills.
• Ability to lead cross‑functional teams and drive results.

Required skills

What we offer

• Competitive salary range with benefits.
• Opportunity to work in a world‑class business school.
• Collaborative and inclusive workplace culture.