IT Help Desk Analyst – Access Management (ServiceNow & AD)

About the role

We are looking for an IT Help Desk Analyst focused on Access Management to support a leading financial client. The role involves handling access request provisioning, managing user permissions, and troubleshooting related incidents using ServiceNow and Active Directory.

Key responsibilities

• Process access requests – grant, modify, or revoke user access to applications and systems.
• Manage tickets in ServiceNow, ensuring compliance with security policies.
• Investigate and resolve escalated access‑management incidents.
• Maintain documentation for incidents and support contacts.
• Collaborate with team members to improve support processes.
• Communicate clear guidance to end users and participate in knowledge‑sharing meetings.

Required profile

• Experience using ServiceNow for incident and request management.
• Strong knowledge of Active Directory, Microsoft Azure, and Microsoft Exchange.
• Proficiency with Microsoft Excel for reporting.
• Excellent troubleshooting, problem‑solving and communication skills.
• Detail‑oriented with the ability to work under pressure.

Required skills

• ServiceNow
• Active Directory
• Microsoft Azure
• Microsoft Exchange
• Microsoft Excel
• PowerShell
• Tableau
• Power BI

What we offer

• Hourly rate between $17.60 and $28.46 CAD.
• Opportunity to work with a top‑tier financial organization.
• Collaborative, fast‑paced team environment.