IT Administrator

About the role

We are looking for a highly motivated and skilled IT Administrator to serve as the primary point of contact for all IT‑related inquiries and support requests. You will ensure the smooth operation of our technology infrastructure while delivering exceptional customer service to employees.

Key responsibilities

• Manage and prioritize helpdesk tickets, guaranteeing timely resolution of technical issues.
• Provide technical support and troubleshooting for hardware, software, and network problems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights in line with company policies.
• Collaborate with the IT team to implement and maintain systems and infrastructure.
• Document and maintain IT procedures, guidelines, and knowledge‑base articles.
• Assist in planning and executing IT projects such as system migrations and software deployments.
• Train and educate end‑users on IT best practices and procedures.

Required profile

• Highly motivated and skilled professional with a strong customer‑service mindset.
• Excellent problem‑solving abilities and attention to detail.
• Ability to work independently and collaboratively within an IT team.

Required skills

• Hardware troubleshooting (desktops, laptops, printers).
• Software troubleshooting.
• Network troubleshooting.
• Desktop and laptop configuration and maintenance.
• User account administration and permission management.
• IT documentation and knowledge‑base creation.