Intake & Dispatch Specialist (Remote)

About the role

We are looking for a results‑driven Intake & Dispatch Specialist to handle high‑intent inbound service calls across Canada. This remote, part‑time position blends customer service, consultative sales and structured intake coordination, ensuring urgent callers receive clear guidance and confirmed dispatches.

Key responsibilities

• Answer inbound emergency and urgent service calls and assess service needs accurately.
• Guide callers with empathy while maintaining professionalism and confidence.
• Convert high‑intent inquiries into confirmed service bookings and provide next‑step instructions.
• Identify third‑party or property‑manager involvement when required.
• Coordinate with dispatch and operations teams to ensure smooth execution.
• Maintain detailed CRM documentation, tag and close non‑qualified inquiries.

Required profile

• Minimum 2 years experience in inbound sales, customer service, business development or call‑center environments.
• Strong objection‑handling and closing abilities.
• Excellent verbal communication in professional English.
• Ability to stay calm, structured and decisive under pressure.
• Reliable high‑speed internet and a professional call setup.

Required skills

• Proficiency with CRM systems and efficient navigation.

What we offer

• Competitive base compensation with clear performance KPIs.
• Opportunities for career growth into senior specialist, team lead, sales operations or quality assurance roles.
• Flexible remote work environment.