Hotel Front Desk Clerk
Alexandra Hotel · Toronto
Description du poste
About the role
We are looking for a friendly and reliable Front Desk Clerk to join the Alexandra Hotel team in Toronto. You will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while providing accurate information about the hotel and the surrounding area.
Key responsibilities
- Register arriving guests and assign rooms.
- Take, cancel, and modify room reservations.
- Provide information on hotel facilities, services, and local points of interest.
- Process guest departures, calculate charges, and receive payments.
- Maintain up‑to‑date records of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures.
- Answer telephone calls, relay messages, and handle guest inquiries.
- Deliver high‑quality customer service throughout the shift.
Required profile
- No prior experience required; training will be provided.
- High school education or equivalent.
- Availability to work evening and weekend shifts.
- Strong communication skills and a courteous attitude.
Required skills
What we offer
- Permanent full‑time position.
- Free parking on site.
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Alexandra Hotel
Toronto