Holidays Service Manager

About the role

The Holidays Service Manager will oversee daily operations of our travel services, ensuring smooth delivery of holiday packages to customers. This position reports to senior management and works closely with the sales and marketing teams.

Key responsibilities

• Plan and organize daily operations of the holidays service department.
• Establish and implement policies and procedures for staff.
• Plan, monitor and control budget and inventory levels.
• Manage contracts related to advertising and marketing strategies.
• Hire, train and supervise a small team of 1‑2 employees.
• Address customer complaints and concerns promptly and professionally.

Required profile

• Secondary school graduation certificate (high school diploma).
• 1 to less than 2 years of relevant experience in service or operations management.
• Ability to supervise a small team and handle customer issues.

Required skills