Guest Services Associate & Night Auditor

About the role

The Guest Services Associate / Night Auditor ensures the property’s quality, cleanliness and service standards are consistently maintained during overnight shifts. This full‑time position supports guest satisfaction while contributing to room revenue.

Key responsibilities

• Perform check‑ins and check‑outs with accuracy.
• Deliver exceptional service and respond to guest requests promptly.
• Address guest queries, complaints and special requests with positive solutions.
• Provide local information such as restaurant recommendations and transportation options.
• Operate front‑desk equipment including reservation system, switchboard and key‑card machines.
• Coordinate with Housekeeping and Maintenance to ensure seamless operations.

Required profile

• 1–2 years of customer‑service experience.
• Hospitality experience preferred.
• Comfortable using standard office equipment (photocopiers, scanners, calculators).
• Strong team‑player attitude and excellent communication skills.
• Positive, upbeat demeanor with a sense of humour.

What we offer

• Performance‑based compensation package.
• Flexible benefits supporting personal and family needs.
• Positive corporate culture fostering teamwork and family spirit.
• Strategic, forward‑thinking management team.
• Fast‑paced environment with advancement opportunities.