General Manager - Small Format

About the role

Indigo is hiring a General Manager for a small-format store (Coles, IndigoSpirit or Smithbooks) in Grand Prairie. The role is about collaboration, innovation, support and coaching, helping build a high-performing culture focused on sales and profit goals. Key performance measures are employee engagement, Net Promoter Score, sales to plan and store profit.

Key responsibilities

• Support and empower the team to make decisions, develop a high-performing leadership team and build internal talent
• Provide consistent feedback to employees and own your own development, giving continuous feedback to the Regional Director
• Model Indigo's high-performance characteristics and act as a brand ambassador
• Cultivate a culture of trust, customer focus and entrepreneurship, and put health and safety first
• Align with the Regional Director on store goals, meet and exceed sales plans and manage budgets and cost centres to drive store profitability
• Hold the team accountable for operational excellence and optimize schedules to drive sales and productivity
• Engage in community-based marketing and events, respond to customer feedback promptly and represent Indigo's mission of creating joy

Required profile

• 3+ years of management experience in a retail environment, including experience leading leaders
• College degree preferred or equivalent job experience
• Bilingualism (French/English) is required for all positions in Québec
• Flexible schedule, including evenings, weekends and holidays
• Able to be mobile on the sales floor for long periods and to lift up to 40 pounds safely