Account Manager - Toronto

About the role

The Manitoulin Group of Companies is hiring an Account Manager based in Toronto. The role involves travelling across the assigned territory to visit existing and prospective customers, using consultative selling techniques to explain the company's services and solicit business. It also requires a strong presence at the terminal to build relationships with operational staff.

Key responsibilities

• Call on existing and prospective customers in the territory (60%)
• Telemarket existing and prospective customers (10%)
• Follow up on rate requests, renewals, service failures and other concerns (15%)
• Maintain the company CRM (Sugar) and document weekly activities before each new week (10%)
• Prepare business transaction reports for internal use (new business, lost business, accounts at risk, leads, etc.) (5%)
• Recommend improvements to customer service, bills of lading, packaging and claim reduction, and to the sales process
• Secure at least 80% of the New Business target set by RSM, made up of net new and expanded business
• Other duties may include driver route ride-alongs, overnight travel to regional sales meetings and trade shows

Required profile

• Flexible and able to handle changing circumstances, last-minute requests and daily stress
• Sales experience and industry knowledge are an asset

Required skills

• Computer literacy
• Strong communication, listening, persuasion and negotiation skills
• Proficiency with geography
• Math skills such as calculating rates
• Organizational and time management skills

What we offer

• Competitive wages
• Comprehensive benefits program
• Profit sharing opportunities
• Growth and advancement opportunities