General Manager

About the role

The General Manager will lead Howard & Co. Fine Catering’s daily operations in Vancouver, ensuring the delivery of high‑quality culinary experiences for corporate, private and wedding events. This full‑time, on‑site position oversees both front‑of‑house and back‑of‑house teams while driving operational excellence.

Key responsibilities

• Supervise day‑to‑day operations, coordinating front‑of‑house and back‑of‑house staff.
• Manage staffing schedules and ensure consistent, high‑quality service across all event types.
• Oversee financial performance, including budgeting, cost control and revenue tracking.
• Maintain vendor relationships, monitor inventory levels and negotiate supplies.
• Refine operational processes and ensure compliance with health and safety regulations.
• Collaborate with sales and event planning teams to align service delivery.
• Address client issues promptly and uphold the company’s culinary and service standards.
• Coach and develop staff, contributing to strategic growth initiatives.

Required profile

• Proven experience in hospitality or catering operations management with staff leadership and event oversight.
• Strong abilities in budgeting, cost control, scheduling and general business administration.
• Excellent client relationship management, conflict resolution and professional communication skills.
• Knowledge of food‑service best practices, health‑safety regulations and quality‑assurance standards.
• Ability to manage multiple events and priorities with strong organizational and problem‑solving skills.
• Comfort using basic office software and catering/event management tools or systems.
• Previous experience in catering, restaurants, hotels or event management is highly beneficial.
• Post‑secondary education in hospitality management, business or a related field is an asset.
• Willingness to work flexible hours, including evenings and weekends, based on event schedules.

Required skills