Head Concierge

About the role

Cleantech Service Group is looking for a dependable and professional Head Concierge for a 33-storey residential strata building with 239 units in Vancouver. The role covers resident relations, building security and cleanliness, and includes some Building Manager duties and occasional janitorial tasks. It is a full-time position, Monday to Friday, starting in November, with shifts from 8:00 AM to 4:00 PM.

Key responsibilities

• Answer the phone professionally and help owners and residents with their questions and requests.
• Monitor access by residents and visitors to the building.
• Clean up spills in the elevators, lobby and main entrance when the cleaning crew is not on site.
• If a fire alarm sounds, check whether it is false and inform residents via the PA system and advise the management company.
• Complete move-in and move-out booking documents according to the bylaws and rules, record payments and forward them to the management agency.
• Receive packages and courier mail on request after the resident signs the authorization waiver, and coordinate trades once approved by the property manager.
• Maintain resident records (occupants, fob numbers, suite phones, parking stalls, lockers).
• Ensure residents sign liability waivers and register their keys when depositing them.
• Handle basic mechanical and electrical troubleshooting and keep in close contact with the property manager.

Required profile

• Proven experience in hospitality, customer service or related fields.
• Preferred: 2 years as a concierge/head concierge and 1 year as a building manager.
• Flexibility and availability, with the ability to handle requests promptly and multitask under pressure.
• Strong problem-solving and organizational skills.

Required skills

• Proficiency with basic computer applications (Microsoft Office, scheduling software).
• Basic mechanical and electrical troubleshooting.

What we offer

• Pay of $25 per hour.
• Competitive wages, comprehensive training and a clear path for advancement, with promotion from within into technical caretaker or leadership roles.