Front Desk Services Coordinator

About the role

The Front Desk Services Coordinator supports safety, security, and vibrant student communities within UBC residences. Reporting to the Associate Director of Residence Life, the role oversees daily front‑desk operations, key management, payroll processing, and staff supervision.

Key responsibilities

• Administer and deliver front‑desk services, including security duties and sub‑master key sign‑in/out.
• Process payroll for Front Desk Service Representatives (FDSRs).
• Recruit, interview, hire, onboard, train, and schedule FDSRs in line with UBC and CUPE 116 guidelines.
• Develop and maintain training manuals and procedural documents.
• Coach staff to improve efficiency, address performance concerns, and support progressive discipline when needed.
• Plan and coordinate the annual Front Desk team retreat.
• Participate in internal and external committees as required.

Required profile

• Experience conducting interviews and making hiring recommendations.
• Ability to facilitate onboarding, orientation, and ongoing training for front‑desk staff.
• Strong understanding of university residence operations and security protocols.
• Excellent organizational skills for scheduling and documentation.
• Capability to work collaboratively with Facilities, Building Services, and Residence Life teams.

Required skills

What we offer

• Fixed‑term employment until September 2027.
• Competitive monthly salary range of $5,604 – $6,013 CAD.
• Opportunity to contribute to a diverse and inclusive campus community.