Front Desk Service Representative

About the role

The Front Desk Service Representative provides essential customer service and administrative support for UBC Residence Life. Working on a rotating schedule, you will be the first point of contact for residents, guests, and emergency situations, ensuring a safe and welcoming community.

Key responsibilities

• Greet residents and visitors, answer inquiries, and direct them to appropriate services.
• Manage resident and guest check‑ins, check‑outs, and transfers, maintaining accurate records in the Student Housing database.
• Control key access, monitor interior and exterior of residence buildings, and enforce security protocols.
• Serve as the primary liaison during emergencies (medical, fire, theft, behavioural incidents, etc.) and apply university policies to resolve issues.
• Perform routine administrative tasks such as data entry, paperwork processing, and reporting.

Required profile

• Experience in customer‑facing or front‑desk roles, preferably in a residential or hospitality setting.
• Ability to work rotating shifts, including mornings, afternoons, and overnights.
• Strong communication skills and the capacity to remain calm under pressure.
• Commitment to fostering a sense of community and belonging among residents.

Required skills

What we offer

• Competitive salary ranging from $4,670 to $5,107 CAD per month.
• Four‑day work week (35 hours bi‑weekly) with union representation (CUPE 116).
• Opportunities for professional development within a leading research university.
• Inclusive and diverse workplace culture.