FMIS Business Analyst

About the role

The FMIS Business Analyst is responsible for the analysis, optimization, implementation, governance and ongoing enhancement of food management information systems supporting UBC Food Services operations. The position serves as the primary business systems resource and works with operational leaders, Procurement, Culinary, Finance, IT and software vendors to evaluate business needs, assess system performance, identify opportunities for improvement and implement solutions that support operational efficiency, data integrity and informed decision‑making.

Key responsibilities

• Conduct business needs assessments, evaluate operational workflows and system functionality, and analyze operational, inventory, purchasing and financial data to identify trends, risks and opportunities.
• Develop recommendations for system enhancements, process improvements, and continuous improvement of recipe management, inventory control, purchasing and reporting processes.
• Serve as the primary business systems advisor, consulting with stakeholders to identify requirements, evaluate options and develop business solutions, and liaise with software vendors on enhancements and issue resolution.
• Lead configuration, optimization and governance of food management information systems, coordinate system enhancements, upgrades and implementation activities, and conduct impact assessments, implementation planning and user acceptance testing.
• Create training materials, deliver workshops and presentations, support organizational change initiatives, and provide advanced user support to promote standardized business practices.

Required profile

• Undergraduate degree in a relevant discipline with a minimum of two years of experience (or equivalent combination of education and experience).
• Demonstrated commitment to equity, diversity and inclusion, including respect for diverse perspectives.
• Experience with business systems analysis, enterprise software, operational systems, requirements gathering, stakeholder consultation, software implementation, data analysis and training delivery (preferred).
• Experience supporting food service, hospitality, procurement, inventory or supply‑chain systems is an asset (preferred).