Exam Coordinator – Bilingual Customer Service (Toronto)

About the role

The Exam Coordinator will support a financial‑services client by handling candidate inquiries about exam scheduling, eligibility and related topics. Working from downtown Toronto, you will provide professional, accurate information via phone, email and ticketing systems.

Key responsibilities

• Respond to candidate calls, emails and tickets regarding exam details, timing and eligibility.
• Maintain accurate records of interactions in the ticketing system.
• Collaborate with the client’s exam administration team to ensure consistent messaging.
• Provide bilingual support in both French and English.
• Assist with basic data entry and analytical reporting as needed.

Required profile

• Minimum 3 years of customer‑service experience.
• Fluent written and spoken French and English.
• Strong professionalism, accountability and multi‑channel communication skills.
• Availability to work 9:00 AM‑6:00 PM, three days per week on‑site in downtown Toronto.
• Office administration and data‑analysis aptitude.

Required skills

• Bilingual communication (French/English).
• Customer‑service and ticket‑management experience.
• Office administration abilities.
• Basic data handling and analytical skills.