Event Supervisor, Full-Time

About the role

Fairmont Waterfront, an Accor property on Vancouver's waterfront, is looking for a full-time Event Supervisor. The role keeps the team delivering exceptional service to guests attending group functions, upholding the hotel's service promises and standards.

Key responsibilities

• Maintain and enforce the Fairmont Service Promises and Food & Beverage standards, acting as a role model
• Supervise floor activity and lead by example, keeping strong communication with Event Managers and other departments
• Promote health, safety and sustainability policies and meet guest satisfaction, productivity and engagement targets
• Conduct on and off floor performance management and reviews
• Oversee and train service staff on event food and beverage functions, and liaise between kitchen leaders, event colleagues and convenors
• Monitor porters and servers against function contracts, assist Event Managers with billing, liquor consumption, scheduling and staff assignments, and keep event equipment in working order
• Perform server, porter, bartending and cashiering duties, and open or close the banquet floor as needed

Required profile

• At least two years of event leadership or serving experience in a luxury event or conference operation similar to Fairmont Waterfront
• Proven leadership qualities, strong communication skills and ability to delegate and motivate colleagues
• Highly organized, able to handle many tasks under pressure, and able to anticipate and solve problems
• Able to lift and move heavy objects, flexible with hours and available for various shifts
• Post-secondary degree in hospitality or food and beverage management is an asset; Level 1 or 2 First Aid is an asset
• Canadian work authorization

Required skills

• Working knowledge of Microsoft Office
• Sales & Catering Opera

What we offer

• Pay of $27.13 per hour after 90 days of service, with full-time and part-time permanent status
• Medical, dental and vision coverage, pension plan and other benefits
• Discounted rates at over 5,800 Accor hotels, food and beverage discounts, transit reimbursement and colleague dining
• 50% off dining at Fairmont locations in Vancouver, Victoria and Whistler
• One free stay through the Be Our Guest program and career growth opportunities