English Essential & Bilingual Agent/Officer (SP-03/04) – Surrey

About the role

The Canada Revenue Agency is hiring English Essential and Bilingual agents and officers (SP-03 & SP-04) to work on‑site in Surrey. You will join a high‑volume, production‑based office that supports tax administration and compliance for Canadian taxpayers.

Key responsibilities

• Administer and collect outstanding amounts for all account types.
• Enforce compliance related to information slips and overdue returns.
• Communicate with taxpayers via written correspondence, phone calls, and call‑centre interactions.
• Examine, correct, and validate tax and information returns, including income, benefit eligibility, deductions, and refunds.
• Provide general administrative and clerical support, including data entry and handling of paper and electronic correspondence.

Required profile

• Willingness and ability to work on‑site in Surrey.
• Capacity to operate in a high‑volume, production‑oriented environment.
• Strong attention to detail when handling confidential taxpayer information.
• Eligibility to complete the EEDI staffing questionnaire as part of the hiring process.

Required skills

What we offer

• An inclusive, barrier‑free workplace that reflects Canada’s diversity.
• Opportunities for career growth within a federal public service.
• Access to workplace accommodations in line with the duty to accommodate.