Director, Recovery & Housing Pathways

About the role

Hope Mission, a non-profit Christian social care organization serving vulnerable individuals and families across Alberta since 1929, is looking for a Director, Recovery & Housing Pathways. The Director leads the outflow services that help people leave emergency shelter and access the supports they need to end their episode of homelessness, overseeing the Recovery & Housing Hubs within the emergency shelters and the housing services at the Navigation Centre. The position is full-time, permanent, based in Edmonton, Monday to Friday with flexibility for evenings, weekends and on-call duty.

Key responsibilities

• Lead the department's managers, supervisors and front-line teams, recruit, coach and evaluate direct reports, and foster a consistent, collaborative culture across sites.
• Maximize outflow from shelters through housing, recovery, health care connections and family reunification, and continuously improve outflow pathways using data and reporting.
• Direct the outflow program streams (Diversion, Recovery Pathways, Intensive Case Management, Rapid Rehousing) and the Recovery & Housing Hubs, setting up referral, intake and handoff processes with shelter, health, chaplaincy and outflow teams.
• Set the department's outflow strategy, aligned with the Alberta Recovery Model, and represent Hope Mission with the Government of Alberta, Homeward Trust, Recovery Alberta, municipalities, recovery communities and housing providers.
• Lead the build-out of the REST system, ensure its consistent use, and support common assessments for community members.
• Oversee training and development, including onboarding, assessment tools, case management practice and trauma-informed, recovery-oriented care.
• Manage department and program budgets, prepare grant and outcome reporting, and support grant applications and new program proposals.

Required profile

• Post-secondary degree in Social Work, Human Services, Psychology, Addictions or a related field, or an equivalent combination of education and experience; a Master's degree is an asset.
• At least seven years of experience in homelessness, housing, addiction recovery or social services, including at least five years in a leadership role managing managers or multiple programs.
• Demonstrated experience with housing, diversion, case management and/or recovery-oriented systems of care, and managing grant-funded programs, budgets and funder reporting.
• Satisfactory criminal record check with a Vulnerable Sector Search, a valid Class 5 driver's licence, a reliable vehicle and ability to travel between Edmonton, Wetaskiwin and Red Deer.
• Standard First Aid/CPR and naloxone training, or willingness to obtain it within three months of hire.

Required skills

• Knowledge of Alberta's homelessness, housing and recovery systems, including the Alberta Recovery Model and coordinated access.
• Strong data and case management systems skills; proficiency in Microsoft Office; experience with REST is an asset.
• Change leadership, training delivery, and excellent written and verbal communication and negotiation skills.

To apply, candidates submit a resume, a cover letter and a reference letter or contact details for at least two professional references.