Director, Product Commercialization

About the role

The Director, Product Commercialization will lead the global go‑to‑market and commercialization strategy for Mastercard’s Experience & Disputes portfolio. This senior position sits at the intersection of product, sales, client services and regional teams, translating innovative capabilities into market‑driving value propositions.

Key responsibilities

• Own and drive the end‑to‑end global go‑to‑market and commercialization strategy across the Experience & Disputes solution portfolio.
• Identify customer needs, market opportunities, competitive trends and monetisation levers to shape product and commercial priorities.
• Partner with regional and global stakeholders to create, grow and convert pipeline opportunities.
• Develop and deliver compelling customer value propositions, sales playbooks, business cases, ROI frameworks and training programs.
• Lead initiatives that accelerate client adoption, drive revenue growth and maximise market impact.

Required profile

• Senior leader with a proven track record of designing and executing go‑to‑market strategies for complex product suites.
• Strong strategic thinking combined with hands‑on execution ability.
• Experience working across product, sales, client services and regional teams in a global organization.
• Excellent communication skills to craft differentiated value propositions and influence stakeholders.

Required skills