Director of Rooms Division (Full-Time)

About the role

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a full-time Director of Rooms Division. The Director is a member of the Executive Committee and leads all Rooms Division functions, from Front Office and Housekeeping to Guest Services, Loyalty, Communications, Health Club and Valet, with responsibility for guest experience, financial performance and operational excellence.

Key responsibilities

• Serve on the Hotel Executive Committee and turn organizational objectives into departmental strategies aligned with Fairmont, Accor Luxury, Forbes Travel Guide and LQA standards.
• Drive guest satisfaction metrics such as Guest Voice, TrustYou and LQA, lead service recovery and improve the luxury guest journey.
• Oversee Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty, Communications, Health Club and Valet, maintaining cleanliness, maintenance reporting and operational readiness.
• Manage annual budgets, capital planning, monthly forecasts and departmental profitability, partnering with Revenue Management to maximize RevPAR, ADR and occupancy.
• Lead succession planning, coach Department Heads and build a pipeline of future leaders; partner with Talent & Culture to attract and retain talent.
• Ensure compliance with health, safety, security and emergency preparedness standards, and with corporate, legislative and brand standards.
• Act as liaison with Health Club operators and service partners, and represent the hotel with owners, brand partners and community stakeholders.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management or a related field preferred; advanced certifications or an MBA are an asset.
• Minimum 5-7 years of progressive Rooms Division leadership in luxury hotels, resorts or complex operations.
• Previous experience as Director of Rooms, Executive Assistant Manager Rooms, Hotel Manager or equivalent; experience with unionized workforces strongly preferred.
• Proven track record in guest satisfaction, colleague engagement and financial performance.
• Flexibility to work evenings, weekends and holidays, and bilingualism (English and French) is highly desirable.

Required skills

• Financial acumen: budgets, forecasts, labor productivity and profitability.
• Proficiency with hospitality systems (PMS, RMS, labor management, guest experience platforms).
• Advanced Microsoft Office Suite and business reporting tools.
• Leadership, emotional intelligence and stakeholder management.

What we offer

• Salary range of $115,000-$130,000.
• 50% food and beverage discount in Accor restaurants, and an employee benefit card with discounted rates worldwide.
• Extended health benefits, learning programs through the academies and CSR activities.