Customer Support Specialist (Ottawa)

About the role

Fullscript is seeking a Customer Support Specialist to join its Ottawa team. You will be the primary point of contact for practitioners and patients, delivering fast, friendly, and knowledgeable assistance across phone, email, and live‑chat channels.

Key responsibilities

• Provide personalized support to customers, troubleshooting issues and explaining product features.
• Handle complex inquiries using internal support tools and product knowledge.
• Maintain open communication to build lasting relationships and gather feedback.
• Collaborate with teammates to develop strategies that surprise and delight customers.
• Ensure coverage for all business hours and report trends to supervisors.

Required profile

• Passion for customer satisfaction and a naturally engaging personality.
• Ability to multitask across multiple support platforms.
• Strong verbal and written communication skills.
• Excellent organizational abilities to manage information from various sources.
• Adaptable mindset ready to embrace change and new challenges.
• Team‑player attitude eager to contribute to collective success.

Required skills