Customer Support Coordinator

About the role

The Customer Support Coordinator will act as the administrative liaison between customers and internal account managers, ensuring accreditation activities are tracked, documented and delivered on schedule. This 24‑month contract position supports the Standards Council of Canada’s mission to facilitate trade, safety and innovation through standards.

Key responsibilities

• Monitor and advise on maintenance activities for customer accreditations and compile final accreditation reports.
• Prepare, review and issue accreditation review packages, licensing agreements and certificates.
• Update customer scopes of accreditation and account information with review findings.
• Track assessment team deliverables, flag delays and coordinate with the Scheduler/Planner.
• Process billing requisitions and validate expenses against budgets.

Required profile

• Diploma or degree in business administration, science or related field.
• At least three years of experience providing customer service, account support and administrative assistance, preferably in a technical environment.
• Reliability security clearance and bilingual (English/French) proficiency.
• Ability to work independently, prioritize tasks and communicate effectively with internal and external stakeholders.