Customer Success Manager

About the role

Guidewire Software is looking for a Customer Success Manager to own a portfolio of strategic P&C insurers. You will guide customers through adoption of Guidewire’s cloud, analytics, and AI‑powered platforms, ensuring they achieve measurable business outcomes.

Key responsibilities

• Develop and execute strategic account plans that drive growth and deepen relationships.
• Lead cross‑functional collaboration with Product, Professional Services, and Go‑to‑Market teams to accelerate solution adoption.
• Identify expansion opportunities aligned with customer goals and work with sales to capture them.
• Conduct executive‑level engagements focused on value creation and renewal strategy.
• Provide proactive support, triage issues, and act as the trusted advisor for C‑suite and business users.

Required profile

• Executive presence with strong commercial acumen.
• Curiosity about customers’ businesses and ability to translate insights into action.
• Proven ability to build trusted relationships from senior leadership to end users.
• Experience managing strategic accounts in a SaaS or technology environment.

Required skills

What we offer

• Competitive salary range $80,000–$100,000 CAD per year.
• Full‑time remote work based in Toronto.
• Opportunity to influence product strategy and work with cutting‑edge AI and cloud technologies.