Customer Success Manager (CSM)

About the role

We are looking for a passionate Customer Success Manager to own a portfolio of key clients, ensure their satisfaction, and drive commercial growth. In this position you will act as the primary point of contact, delivering personalized support and helping clients maximize the value of our compliance solutions.

Key responsibilities

• Develop and maintain long‑lasting relationships with assigned accounts, focusing on satisfaction, loyalty and retention.
• Serve as a trusted advisor, providing strategic insights that influence client decisions and product improvements.
• Monitor industry trends and client needs to propose tailored solutions, upsell and cross‑sell opportunities.
• Proactively manage account health, resolve issues quickly and ensure a seamless customer experience.
• Maintain accurate records in the CRM and generate regular reports for internal stakeholders.
• Collaborate with Sales, Product and Technical teams to resolve escalations and support onboarding, training and adoption.

Required profile

• 2–5 years of proven experience in customer relationship management or B2B customer service.
• Excellent communication skills with the ability to build long‑term client relationships.
• Strong commercial acumen and a results‑driven mindset.

Required skills

• CRM (experience with customer relationship management tools).