Customer Services Coordinator

About the role

The Customer Services Coordinator supports the Building Services department of the Schulich School of Music by coordinating customer interactions, managing equipment inventory, and ensuring smooth day‑to‑day operations. Reporting to an immediate supervisor, the role acts as a resource person for staff and external contractors.

Key responsibilities

• Train, organize, distribute and verify the work of one regular support staff member and casual employees.
• Prioritize and respond to client requests received by phone, email, or in person.
• Manage inventory of musical instruments, equipment, keys, and Lenel access cards; place orders and track replacements.
• Inspect returned rentals, coordinate servicing or repairs, and administer related fines or costs.
• Verify work performed by external contractors for building services.
• Maintain electronic and manual files, process invoices, and resolve discrepancies.
• Coordinate bookings, cleaning, and furniture moves for conference and practice rooms.
• Liaise with internal and external departments such as Maintenance, Security, Fire Safety, Locksmiths, and recycling services.

Required profile

• Ability to work under the direction of a supervisor while acting as a resource for daily operations.
• Strong organizational skills with the capacity to set priorities and manage multiple tasks.
• Experience training and supervising support staff and casual workers.
• Attention to detail for inventory control, equipment inspection, and invoice review.
• Effective communication skills for interacting with clients, contractors, and various university departments.

Required skills