Customer Service Representative

About the role

U-Haul is looking for friendly, motivated Customer Service Representatives in Toronto to work as part of a supportive team and be the face of the company's service. The role helps customers on their journeys by inspecting and maintaining equipment and assisting them with dispatching and returning equipment using up-to-date technology. On-the-job education is offered.

Key responsibilities

• Assist customers inside and outside a U-Haul centre with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Take part in ongoing U-Haul education through U-Haul University.

Required profile

• Valid driver's licence and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to handle moderate physical demands, such as moving equipment weighing at least 50 lbs and working around moving parts or machines.
• Must be legally authorized to work in Canada; employer sponsorship is not available.

What we offer

• Pay of $17.60 to $18.60 per hour.
• Hiring bonus of $100 and a $300 cash bonus after completing the 1-2-3 Punch certification program.
• Health, dental and vision plans, life insurance, 401(k) savings plan and ESOP, if eligible.
• Paid holidays, vacation and sick days, if eligible.
• App and gym reimbursement programs, discounts on products and services, and employee stock ownership plan.