Customer Service Representative

About the role

We are seeking a dedicated and personable Customer Service Representative to join our fast‑paced team in Regina. You will be the first point of contact for customers, delivering exceptional service across multiple channels.

Key responsibilities

• Respond promptly and professionally to customer inquiries face‑to‑face and by phone.
• Accurately perform data entry tasks related to customer accounts and transactions.
• Assist customers with product information, order processing, and issue resolution.
• Engage in upselling and cross‑selling opportunities to enhance sales performance.
• Maintain detailed records of customer interactions for analysis and reporting.
• Collaborate with team members to improve service quality and customer experience.
• Support the sales team by providing insights based on customer feedback.

Required profile

• Experience in customer service, sales, or related roles is advantageous.
• Strong data entry skills with attention to accuracy and detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Excellent phone etiquette and interpersonal skills.
• Multilingual abilities are a plus.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Proactive attitude focused on delivering exceptional customer experiences.

What we offer

• Casual dress code.
• Company events.
• Flexible schedule.