Customer Service Representative – 8‑Month Contract

About the role

The Customer Service Representative will deliver top‑tier support for all Salford products, assisting customers with inquiries, troubleshooting, and order management. This 8‑month contract position requires a passion for helping people and the ability to thrive in a fast‑paced environment.

Key responsibilities

• Provide comprehensive support for Salford products via phone and email.
• Troubleshoot issues and recommend parts or equipment based on technical specifications.
• Prepare estimates, process orders for spare parts and whole goods, and enter orders accurately.
• Resolve customer concerns, complaints, and disputes courteously and efficiently.
• Maintain detailed documentation of all interactions and order statuses.
• Manage the call queue and collaborate with other departments to resolve issues.
• Work flexible schedules to cover peak times, seasonal demand, and statutory holidays.

Required profile

• Minimum three years of experience in a customer service role.
• Diploma or degree in a related field, or equivalent experience.
• Strong oral and written communication skills.
• Excellent organizational and time‑management abilities.
• Ability to work independently and as part of a team in a fast‑paced setting.

Required skills

• Microsoft Excel
• Experience with large ERP systems

What we offer

• Competitive compensation.
• Comprehensive benefits package (drug, dental, vision, etc.).
• Opportunities for career advancement.
• Access to sustainability initiatives and community outreach programs.