Customer Service Assistant – Retail (Sligo)

About the role

We are looking for a Customer Service Assistant to join our retail team in Sligo. You will play a key part in delivering an outstanding experience to customers, supporting the Shop Manager and ensuring smooth store operations.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store activities.
• Open and close the shop, handling cash management procedures.
• Accept and process bets via betting terminals and the EPOS system.
• Maintain high presentation standards throughout the shop.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to lead the shop in the absence of managers, overseeing the team and compliance procedures.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Ability to work under pressure while remaining calm.
• Strong attention to detail and numeracy skills.
• Enthusiastic team player who can also work independently.
• Interest in the sporting industry and willingness to build rapport with customers.

Required skills

• Excellent communication skills.
• Good cash‑handling and numeracy abilities.
• Ability to follow safety, compliance and shop‑operation procedures.
• Flexibility to work a 7‑day schedule.