Customer Sales and Service Representative
UFA Co-operative Ltd. · Mayerthorpe
Description du poste
About the role
The Customer Sales and Service Representative (CSSR 2) supports UFA customers by guiding them through product selection, processing sales, and ensuring a high level of satisfaction. Reporting to the Sr. Store Manager, the role involves both in‑store and phone interactions and may include cross‑training in other store functions.
Key responsibilities
- Deliver best‑in‑class customer service in person and over the phone, handling CRM interactions with regular customers.
- Execute sales leads, process billings, accept payments, and maintain accurate cash balances.
- Perform opening and closing cash procedures, including paper flow and key‑holder duties as required.
- Assist with shipping, receiving, inventory maintenance, and cycle counts.
- Maintain clean, organized, and safe store, yard, and warehouse environments.
- Manage eCommerce orders: pick, pack, label, store, and balance daily order paperwork.
- Own assigned aisle or yard area to uphold merchandising and inventory standards.
- Support junior representatives with minor issues and contribute to special projects such as farm shows or trade fairs.
Required profile
- Grade 12 diploma.
- 3–5 years of related customer‑service or retail experience.
- Proven cash‑handling ability.
- Computer proficiency and prior experience with customer‑service processes.
Required skills
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UFA Co-operative Ltd.
Mayerthorpe