Customer Meeting Point Team Leader II

About the role

The Customer Meeting Point Team Leader II will launch and lead IKEA’s new small‑format store in London, Ontario. Based at White Oaks Mall, you will shape the customer experience, drive sales and build a high‑performing team in a fast‑paced retail environment.

Key responsibilities

• Lead the opening and daily operations of the Customer Meeting Point, ensuring seamless omni‑channel shopping and high customer satisfaction.
• Coach, motivate and develop a diverse team to meet sales targets and deliver excellent service.
• Promote and sell prioritized product ranges and services in line with the commercial calendar.
• Maintain compliance with IKEA’s Code of Conduct, health‑safety policies and local regulations.
• Identify staffing needs, recruit, retain and develop talent within the assigned area.
• Document and improve processes to enhance operational efficiency.

Required profile

• Proven leadership experience in retail or a customer‑facing environment.
• Strong passion for sales and delivering a great customer experience.
• Ability to work in a fast‑paced setting and lead by example.
• Good understanding of multi‑channel retail and the IKEA shopping journey.
• Effective communication and collaboration skills.
• Organised, proactive and solution‑oriented mindset.
• Education in Business Administration, Retail Management or equivalent work experience.

Required skills

• Leadership and team coaching.
• Process documentation and improvement.
• Customer service excellence.
• Sales steering and range presentation.