Customer Experience Consultant

About the role

As a Customer Experience Consultant you will partner with customers, sales, and engineering teams to design, implement, and optimise Cisco networking solutions. You will act as the primary technical liaison, ensuring deployments deliver measurable business impact and long‑term value.

Key responsibilities

• Lead end‑to‑end delivery projects, from design through implementation and validation.
• Create detailed network design plans, develop automation scripts, and run simulations to verify compatibility.
• Provide consulting guidance, mentor junior team members, and share best‑practice knowledge with clients.
• Serve as the main point of contact for technical issue resolution, driving rapid and effective problem solving.
• Standardise delivery methods to improve efficiency across future projects.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• 5–8 years of relevant experience in network engineering or consulting.
• Fluency in both Canadian French and English is preferred.
• Strong communication skills and ability to manage ambiguous situations.

Required skills

• Deep knowledge of routing protocols such as OSPF and BGP.
• Hands‑on experience with Cisco hardware (Catalyst switches, ISR/ASR routers).
• Familiarity with network virtualization and SD‑Access.
• Automation expertise in Python, Ansible, and REST APIs.
• Understanding of security integration and model‑driven telemetry.