Customer Experience Associate – Part‑time (18.75 hrs/week)

About the role

As a Customer Experience Associate you are the face and heart of the branch, helping customers achieve their financial goals. You will provide proactive, personalized service, process everyday transactions and promote digital banking solutions.

Key responsibilities

• Build strong relationships and deliver excellent customer service.
• Identify and solve customer needs, explaining complex concepts in simple terms.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote mobile and digital banking applications to enhance the customer experience.

Required profile

• Proven customer service experience through work or community involvement.
• Professional, friendly, and efficient communication style.
• Flexible availability and comfort with simple sales situations.
• Eagerness to learn, determination to succeed, and ability to work in a target‑based environment.

Required skills

• Strong technical aptitude for mobile banking applications.
• Familiarity with digital banking platforms.

What we offer

• Collaborative, innovative team environment.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Commitment to community impact and employee recognition.