Customer Experience Associate – Part‑time (18.75 hrs/week)

About the role

As a Customer Experience Associate at Scotiabank’s Markville Shopping Centre, you will be the welcoming face of the branch, helping clients achieve their financial goals. This part‑time position (18.75 hours per week) focuses on delivering personalized service and promoting digital banking solutions.

Key responsibilities

• Build strong relationships with customers and provide excellent service throughout their banking journey.
• Process day‑to‑day transactions and nurture long‑standing client relationships.
• Identify simple sales opportunities and contribute to branch targets.
• Promote and demonstrate mobile and self‑service banking applications.
• Listen actively to uncover customer needs and explain complex concepts in simple terms.

Required profile

• Proven customer service experience through work or community involvement.
• Professional, friendly, and efficient communication style.
• Flexibility to work a variable schedule, including evenings.
• Comfort with basic sales situations and a target‑driven environment.
• Eagerness to learn, determination to succeed, and ability to work well in a team.

Required skills

What we offer

• A forward‑thinking, collaborative workplace within a leading North American bank.
• Clear career path with diverse professional development opportunities.
• Internal training to enhance banking and digital skills.
• Competitive compensation and benefits package.
• Commitment to community impact and employee recognition.