Customer Experience Associate – Centrepoint Mall, North York

About the role

As a Customer Experience Associate at Scotiabank’s Centrepoint Mall branch, you will be the welcoming face of the bank, helping clients achieve their financial goals through personalized service and digital solutions.

Key responsibilities

• Build strong relationships with customers and deliver exceptional service throughout their banking journey.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote and demonstrate mobile and self‑service banking applications.
• Listen actively to uncover customer needs and provide clear, simple explanations.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist.
• Flexibility to work varied schedules, including evenings and weekends.
• Comfortable engaging in basic sales situations.

Required skills

• Strong technical aptitude for using digital banking platforms.

What we offer

• Opportunities for professional development and internal training.
• A collaborative, innovative team environment.
• Competitive compensation and benefits package.
• Commitment to community involvement and employee recognition.