Customer Experience Associate – Branch (Bovaird & Mountainash)

About the role

As a Customer Experience Associate you will be the welcoming face of Scotiabank’s Bovaird & Mountainash branch. You will help clients achieve their financial goals by delivering personalized service and guiding them through everyday banking transactions.

Key responsibilities

• Build and maintain strong relationships with branch customers.
• Process daily banking transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking solutions, including mobile apps.
• Listen to customer needs, provide clear explanations, and resolve issues promptly.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist.
• Flexible availability to work varied branch schedules.
• Comfortable engaging in basic sales situations.
• Eagerness to learn and grow within a performance‑driven environment.

Required skills

• Strong technical aptitude for digital banking platforms.
• Ability to demonstrate and support mobile banking applications.

What we offer

• Collaborative, innovative team environment.
• Clear career path with internal training and development.
• Competitive compensation and benefits package.
• Commitment to community involvement and social impact.