Customer Experience Associate – 30 hrs/week in Cambridge

About the role

As a Customer Experience Associate you will be the face and heart of the branch, helping clients achieve their financial goals. You will work in a purpose‑driven, inclusive team that values proactive service and digital innovation.

Key responsibilities

• Build strong, lasting relationships with customers and deliver exceptional service.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, guiding clients through mobile app features.
• Listen to customer needs, uncover solutions, and explain complex concepts in simple terms.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist efficiently.
• Flexible availability to work varied schedules, including part‑time hours.
• Comfortable engaging in basic sales situations.
• Strong technical aptitude for promoting digital banking tools.

Required skills

What we offer

• A forward‑thinking organization with a collaborative, innovative team.
• Clear career path and diverse professional‑development opportunities.
• Internal training to support growth and skill enhancement.
• Commitment to community impact and a rewarding compensation & benefits package.