Customer Experience Account Manager

About the role

As the primary point of contact for our international B2B clients, you will drive customer satisfaction and support sales growth. You will act as a strategic liaison between clients and internal teams, ensuring seamless project delivery and a superior customer experience.

Key responsibilities

• Serve as the main contact for international clients throughout the entire customer journey.
• Coordinate internally across all departments to guarantee project delivery meets client expectations.
• Enter and track client orders in our systems, proactively addressing logistics and supply‑chain issues.
• Monitor and report on client‑related KPIs.
• Build and maintain strong daily relationships with clients, proposing solutions that simplify their experience.

Required profile

• 3‑5 years of experience in customer management, preferably in a B2B manufacturing environment.
• Bilingual in French and English.
• Self‑reliant, highly organized, and comfortable with computer systems.

Required skills

• Salesforce
• EDI
• Syteline

What we offer

• Flexible work program (flexible hours, compressed workweek, remote work options).
• Group insurance plans.
• Employer‑contributed RRSP.
• Employee and Family Assistance Program and telemedicine services.
• $2,000 referral bonus and various social activities.