Contact Center Representative II – Easyline (London, ON)

About the role

Join TD’s Easyline team in London, Ontario as a Contact Center Representative II. You will be the voice of the bank, handling inbound calls, answering account questions and recommending appropriate products and services.

Key responsibilities

• Respond to inbound customer inquiries with empathy and accuracy.
• Provide personalized support and recommend TD banking solutions.
• Resolve issues at the first point of contact while meeting quality and compliance standards.
• Achieve performance targets such as customer experience scores, productivity, and advisory goals.
• Participate in ongoing training and coaching to continuously improve skills.

Required profile

• Flexibility to work within business hours (Monday‑Sunday, 6 am‑12 am) after training.
• Ability to attend 14 weeks of full‑time, paid, on‑site training at 275 Dundas Street, London.
• Strong communication skills and a customer‑focused mindset.
• Willingness to work in a fast‑paced, 24/7 contact‑centre environment.

Required skills

What we offer

• Competitive salary range $45,700‑$61,000 CAD per year.
• Paid training and development opportunities.
• Career growth within TD’s Personal & Commercial Banking division.
• Supportive team culture and a commitment to work‑life balance.