Exchange & Returns Co‑worker

About the role

Join IKEA’s Customer Relations team in Coquitlam and help create a better everyday life for many customers. As an Exchange & Returns Co‑worker you will apply IKEA’s policies with sound judgment, resolve inquiries, and ensure a positive experience for shoppers.

Key responsibilities

• Accurately interpret and apply Returns & Exchange policies while aligning with business guidelines.
• Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving.
• Communicate decisions confidently and empathetically to ensure a positive customer experience.
• Process transactions accurately while maintaining inventory control and compliance.
• Stay informed on policy updates, product knowledge, and service performance targets.
• Collaborate with team members to support overall customer relations operations.

Required profile

• Customer‑focused problem solver with at least 6 months of retail customer service experience (returns or cashier experience an asset).
• Skilled in applying Returns & Exchange policies with sound judgment, including exception handling.
• Strong communication and conflict‑resolution abilities, able to explain policies clearly and professionally.
• Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment.

What we offer

• Wellness days in addition to vacation days.
• Extended health, dental, and vision coverage for you and your family.
• RRSP with IKEA contribution matching options.
• Eligibility for an annual IKEA bonus incentive plan.
• Flexible spending account and life insurance.
• Merchandise and restaurant discounts, free drinks, and healthy meal options.
• Parental, bereavement, and employee assistance leaves.