Clinic Secretary/Clerk (Grade 6)

About the role

The Clinic Secretary/Clerk provides front‑desk reception and comprehensive administrative support for the Counselling Services within Student Health Services. The role ensures smooth daily operations, assists students with appointments, referrals, and early‑alert processes, and maintains confidential records.

Key responsibilities

• Manage front‑desk reception, answer phone inquiries, and schedule appointments.
• Process early‑alert notifications, provide referral information, and handle student requests.
• Enter data, maintain file systems, and order office supplies.
• Maintain a confidential client record‑keeping system and handle correspondence.
• Coordinate meetings, track projects, and support counsellors, trainees, and Work‑Learn students.
• Resolve complex customer service issues and recommend process improvements.

Required profile

• Thorough knowledge of counselling activities and campus resources.
• Strong judgment and ability to work independently in a fast‑paced environment.
• Excellent interpersonal skills with the ability to respond tactfully to distressed students.
• Analytical decision‑making under stress and high attention to detail.

Required skills

What we offer

• Competitive monthly salary range of $4,449 – $4,676 CAD.
• Permanent position with ongoing employment.
• Opportunity to work within a supportive university health services team.