Clinic Secretary – Family Health Team Clinic (Casual)

About the role

The Family Health Team Clinic is seeking a dedicated Clinic Secretary to provide essential administrative support in a fast‑paced outpatient environment. This casual position involves direct interaction with patients, clinicians, and multidisciplinary teams to ensure smooth clinic operations.

Key responsibilities

• Prepare charts, book appointments, manage phone lines and perform other administrative duties as needed.
• Process patient referrals and schedule follow‑up appointments promptly.
• Respond professionally to phone calls and emails, providing accurate information.
• Offer face‑to‑face patient support during clinic visits.
• Assist nursing staff and physicians by triaging appointments based on patient needs.
• Coordinate on‑site and virtual appointments to maintain efficient clinic flow.
• Participate in quality‑improvement initiatives.

Required profile

• Experience working in a medical office or front‑line health‑care clinic.
• Familiarity with electronic medical records; experience with Telus Practice Solutions (PSS) EMR is a plus.
• Strong written, verbal and electronic communication abilities.
• Proficiency in the MS Office Suite and quick adaptation to new software.
• Knowledge of medical terminology and commitment to patient confidentiality.
• Ability to collaborate with multidisciplinary teams and deliver exceptional patient service.

Required skills

• Electronic Medical Records (EMR) systems
• Telus Practice Solutions (PSS) EMR (asset)
• Microsoft Office Suite

What we offer

• A supportive, team‑oriented work environment.
• Opportunities to showcase and develop your administrative expertise.