Client Service Representative – Banking

About the role

Join CIBC’s Personal and Business Banking team in Montreal as a Client Service Representative. You will be the first point of contact for clients, helping them with everyday banking needs while promoting a modern, relationship‑focused banking experience.

Key responsibilities

• Assist clients with account inquiries, transactions, and product information.
• Connect clients to the appropriate CIBC specialists to achieve their financial goals.
• Provide a consistent, high‑quality client experience across multiple banking centres.
• Maintain flexibility to work evenings, weekends, and travel between nearby centres as needed.
• Operate on‑site full‑time in a fast‑paced banking environment.

Required profile

• Client‑first mindset with a genuine desire to help people.
• Goal‑oriented and motivated to achieve personal and team objectives.
• Strong interpersonal skills, valuing diversity, respect, and authenticity.
• Curious learner eager to expand banking knowledge.
• Alignment with CIBC values of trust, teamwork, and accountability.

Required skills

What we offer

• Competitive salary and incentive pay.
• Comprehensive banking benefits and a benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Opportunities for career growth within a supportive, values‑driven environment.