Call Attendant – Remote Customer Care

About the role

Join Dynacare’s CannAmm Booking Team as a Call Attendant, providing essential support for occupational health appointment scheduling. This remote position offers the chance to interact with front‑line staff, clients, and partners while contributing to a healthier future for Canadians.

Key responsibilities

• Handle inbound and outbound calls to book occupational health testing appointments.
• Accurately record call details and follow standard operating procedures.
• Process web‑based booking requests promptly.
• Troubleshoot booking issues, resolve problems, and escalate priority cases using the established chain‑of‑command.
• Maintain high‑quality customer service through polite, professional communication via phone and email.
• Ensure all bookings comply with company protocols and stay up‑to‑date with call‑center processes.

Required profile

• Strong verbal communication skills and a professional demeanor.
• Ability to work independently in a remote environment and adapt to schedule variations (Monday‑Friday 8 am‑7:30 pm EDT, rotating Saturdays, statutory holidays).
• Problem‑solving mindset with attention to detail.
• Willingness to attend on‑site training if required.

Required skills

What we offer

• Contract position for 16 months (full‑time, 37.5 h/week).
• Access to health and wellness benefits, RRSP matching, and employee stock purchase program.
• Opportunities for internal mobility within an award‑winning, inclusive workplace.